FAQ

(SECTION) PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards as well as PayPal in our store.

HOW SECURE IS MY PERSONAL INFORMATION?

ALMAH adheres to the highest industry standards to protect your personal information using advanced security solutions.

All credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer technology). This technology is widely used on the internet to ensure secure and safe payment processing.

(SECTION) ORDER TRACKING

MY TRACKING NUMBER IS NOT WORKING

Most of our orders include a tracking number. In rare cases, tracking information may take a short time to update or may not be available.

If your tracking number does not work or you have not received one, please contact us at
📧 info@almah-store.com
and we will be happy to assist you.

Tracking numbers are usually sent via email within a few days after your order is placed.
Please make sure you entered the tracking code correctly (copy & paste is recommended).

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order has been dispatched, you will receive a shipping confirmation email to the email address you provided at checkout.

The tracking number will be available shortly after dispatch.
You can also track your order directly via our Track Order page.

THE TRACKING SITE SAYS “DELIVERED” BUT I HAVEN’T RECEIVED MY PACKAGE

Sometimes tracking services mark a package as delivered when it has arrived at your local post office, even if it has not yet reached your home.

Please wait 1–3 additional days or contact your local post office, as they may be holding the package for pickup.

(SECTION) SHIPPING & DELIVERY

DO YOU SHIP INTERNATIONALLY?

Yes. ALMAH ships worldwide.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All orders require a short handling time before dispatch.

📦 Most orders are shipped within 1–3 business days after payment.

You will receive an email notification once your order has been shipped.

HOW LONG DOES SHIPPING TAKE?

  • EU Shipping: 3–5 business days

  • International Shipping: 5–7 business days

During peak seasons, dispatch may take up to 3 business days.

MY ORDER DID NOT ARRIVE ON TIME – WHAT SHOULD I DO?

If your order has not arrived within the expected delivery timeframe, please contact us at
📧 info@almah-store.com
and we will check the status of your shipment.